Refund and Cancellation Policy

Deposits, refunds and cancellations for Aevos engagements.

Returns

Aevos sells professional services only, not physical goods, so there are no product returns. Refunds and cancellations work as described below.

Deposits

If you cancel before work starts, your deposit is refunded in full. This applies to the 50% deposit on a Stomp Audit and to any deposit stated in a Landing Safety Pilot proposal.

Cancelling after work starts

Work starts on the start date stated in your written proposal. If you cancel after that date, we refund the part of the fee that relates to undelivered work, pro-rated against the scope in the proposal. Work already delivered is not refunded.

Balance on delivery

The balance of a Stomp Audit is invoiced on delivery. If you cancel before delivery, you do not owe the balance for work that was not delivered.

How to cancel

Email hello@aevos.io with the subject line "Cancellation" and the name of your engagement. Cancellation takes effect when we receive your email.

How refunds are paid

Refunds are paid to the original payment method where possible.

If we cancel an engagement

If we cancel an engagement, we refund any amounts paid for work not delivered.

Disputes

If you disagree with a refund amount, email hello@aevos.io. We respond within 2 business days. Refund disputes are handled under this policy.